Jinhai refractory service commitment
Our company always focus on customers, strive to improve product quality and service levels, with zero product defects and zero customer complaints as the goal, and solemnly make the following commitments:
Service Phone:13592689366
Pre-sales service
Provide technical information related to the project in a timely manner, and be responsible for answering relevant technical issues at any time.
Service in Sale
(1) After the contract is signed, first make clear the technical conditions for delivery of the relevant materials, help the user to organize the requirements of the winning materials, clarify the technical parameters of the materials, and prepare for the production arrangement.
(2) Accept the supervision of production technology dispatched by the user at any time, and actively cooperate with the supervisor to solve the problems related to production technology.
(3) Actively cooperate with the user to provide relevant technical information in the order of delivery.
(4) 1-2 engineering and technical personnel shall be transferred from the technical department to the site to cooperate with the user to do a good job in the inventory of materials. According to the packaging requirements and marking methods and according to the use and construction conditions, the stacking position of materials shall be coordinated and implemented to reduce the turnover, transportation and stacking and transportation loss.
(5) Solve all technical problems of materials to the site at any time.
After-sales service
(1) We repair or replace the product quality problems during the quality assurance period free of charge.
(2) After the expiration of the quality assurance period, we still provide after-sales service, only the cost of materials, free of labor costs.
(3) Provide acceptance criteria and methods of materials (according to the needs of the buyer), provide technical data related to materials, supply schedule plan of the winning materials, provide instructions for material packaging and products, instructions for the use of the winning materials, and other technical services for on-site construction, including solving the modulation of various castable construction on site.
(4) Our company establishes user files, and regularly makes written and telephone contact with users, solicits users' opinions and suggestions, makes statistics and analysis on users' suggestions and quality problems, constantly improves the company's management, further improves product quality and service quality, pursues perfection and meets the needs of users.
Weihai Address:
56-2 Dandong Road, Weihai City, Shandong Province
Laiyang Address:
South of Xiaolai Road, Laiyang City, Yantai City, Shandong Province
Telephone:
E-mail:
Details determine success or failure, and the implementation of the response to each step, so that you can rest assured!